Shipping & Returns

All orders are invoiced in Canadian or US Dollars, depending on your selection. Baby Charlotte is not responsible for daily international exchange rate fluctuations between currencies. Any refunds will be issued according the exchange rate on the day the refund is processed. This may result in you receiving slightly more or less, depending on the exchange rate on the day the return is processed. This policy is typical of international or cross-border shopping and returns. Baby Charlotte does not benefit from such currency conversion rate changes.

The address used to calculate shipping rates and the return address on your labels is:

Baby Charlotte Returns

ATTN: Thomas Muller

692 Belmont Ave. W.
Kitchener ON N2M 1N6
Canada
519-570-0648

* For International Customers ; We will contact you if additional shipping fees are required*

Airstage Locations: Locations where mail must be airlifted more than 6+ months of the year.

 Delivery Standards | Canada Post (canadapost-postescanada.ca)

Remote Locations: Northern regions and remote areas within Canada – a location that is far removed from major urban centres or that receives infrequent service.

  Delivery Standards | Canada Post (canadapost-postescanada.ca)

Shipping and Handling:

Our shipping costs are calculated for non-remote locations. If you are in a remote location, there will be additional charges, and we will contact you for further payment. If you are outside of North America, please contact us directly to arrange shipping at 519-570-0648. Taxes, Duty and Customs charges are the customer's responsibility. Please be aware that we cannot be responsible for packages that arrive late due to Customs delay as this is outside of our control.

Baby Charlotte is not responsible for lost or stolen packages sent without a signature.

Baby Charlotte is not responsible for undeliverable packages or the subsequent delivery costs of undeliverable orders or addresses that have been incorrectly entered by the customer upon checkout.

PO Boxes and RR Numbers are not considered to be deliverable address by UPS, and will be sent via Canada Post.

Local Deliveries:

Local deliveries are only available within the city of Kitchener-Waterloo. Free over $75 (before tax); Usually delivered within 1-3 business days. Note no deliveries Sunday & Mondays. We are unable to do deliveries inside apartment complexes or multiple dwellings with a buzzer or locked door. If you live in an apartment or high-rise, please make arrangements to meet us at the lobby or building main door.

Local Pick-up:

Please wait for a confirm email that your order is ready for pick up.

NO PICKUPS SUNDAY OR MONDAY.

Hours for pick up are Tuesday - Saturday 10am-5pm.

Returns: 

Baby Charlotte cannot accept returns on bath & body products, diapers, personal use products, consumable products or special orders. Products must be new, unused, free from pet hair or dander, dust, and smell and in undamaged packaging to be eligible for return. Return shipping costs are the customer's  responsibility, except in cases of warranty or recall issues, and credit will only be given once we have received the returned merchandise in new, unused, undamaged condition, with intact, undamaged packaging, as stated above. Thank you for shopping with us.