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Payment methods

All orders are invoiced in Canadian or US Dollars, depending on your selection. Baby Charlotte is not responsible for daily international exchange rate fluctuations between currencies. Any refunds will be issued according the exchange rate on the day the refund is processed. This may result in you receiving slightly more or less, depending on the exchange rate on the day the return is processed. This policy is typical of international or cross-border shopping and returns. Baby Charlotte does not benefit from such currency conversion rate changes.

Payments

All prices listed on our website are in Canadian funds.

Payments made using credit cards from other countries will incur the usual exchange rate and fees that your own bank charges you for using the card out-of-country. Baby Charlotte does not benefit, in any way, from these exchange rates.

Payment Methods

Baby Charlotte is proud to accept payments via Mastercard, Visa, Discover, American Express, Baby Charlotte gift cards, In-store credits and cash.

Returns

When a refund needs to be issued for a return, and the return date is more than 3 months after the original purchase, we are unable to return the transaction to the customer's credit or debit card. This time-sensitivity is due to restrictions set up by most banks and credit card companies - not by us. Should this occur, and if the returned item is unused, and in its original, undamaged and complete packaging, we will set up an account for the customer, and place the funds for the refund onto your account, to be used at your convenience, at Baby Charlotte.

Virtual Gift Cards

Sometimes, family members will want to send a gift card via email, i.e., "A gift from Grandma." These gift cards can easily be purchased online, by phone, or in person.

As with physical gift cards, there is no expiration date or tax charged on gift cards.

Baby Charlotte Gift Cards

Baby Charlotte also has physical gift cards, which can be purchased as gifts for new parents. Baby Charlotte is not responsible for lost or stolen cards as, once purchased, these balances cannot be checked without the physical gift cards. That being said, we always try to work with you, to try and find the original purchaser, date of purchase, etc. so that in the event of a lost or stolen card, we will do everything we can to find proof that the card has not been used so we may issue you a new one

Baby Charlotte gift cards do not incur fees and will never expire.

There is no tax charged on gift cards.

You can always bring Baby Charlotte gift cards into our store, and we will be happy to check and see how much value is remaining on the cards for you.

Baby Charlotte gift cards have a limit of $200, so if you prefer to give a larger amount than this, we will split the funds over several cards.

Online Payment Methods

Baby Charlotte uses Paypal, a leading and secure online bank which processes all credit card payment for Baby Charlotte and allows direct checkout though customers own Paypal accounts.

Duty and Taxes

Baby Charlotte will charge the Ontario Tax Rate of 13% HST on non-exempt items, and 5% GST on exempt items for all Ontario billing addresses and in-store purchases, except for Native Status Exemptions. Orders with billing addresses outside of Ontario will be charged the appropriate tax rates for their home billing address.

PST exempt items include: diapers & covers, children's clothing up to size 16, children's footwear up to youth size 7, feminine hygiene pads & liners, swaddles & receiving blankets, bibs & burp cloths, sleep bags & buntings and books & audio books.

It is the responsibility of the customer, to report any additional taxes that may be required by your own province or state when purchasing from Baby Charlotte.

Duty, additional taxes levied upon import and shipping costs are the responsibility of the customer.