Free shipping in Ontario on orders over $45!* Learn More

Hours / Customer Support

We are OPEN for curbside pickups and deliveries!

For pickups, please call us from your car when you arrive. You may pay ahead online, or we can bring our wireless payment terminal out to you. If you do not have a phone, please knock or ring our doorbell at the back double doors.

Pickup Hours:
Tuesday through Saturday: 11:00 am to 5:00 pm

Local delivery is usually within 1-2 business days. We will box your order and leave it at your door. Email notifications will be sent to update you on the status of your order. 

Shipments with couriers & Canada Post leave our store on days we are open. Email notifications will be sent to update you on the status of your order.

Please note, we are closed Sundays and Mondays
 
Delivery delays are to be expected, due to the overwhelming shipping loads UPS and Canada Post are experiencing.
 
 
NOTE: Excludes remote locations & oversized items, as defined by Canada Post and UPS.


STAY SAFE & STAY HOME!
 
Please note that our current free shipping/delivery over $30 option in Ontario will be fulfilled at our discretion. This means, that if you are local, our team will deliver your order. If we are unable to deliver it personally, or you are outside of our delivery area, we will use Canada Post and UPS to get your orders to you.
 
 
Our friendly sales staff are happy to hear from you via phone, email or Facebook/Instagram.
692 Belmont Ave. W. Kitchener, ON, N0B 1N0
local phone: 519-570-0648
toll-free: 844-570-0648
 
email: support@babycharlotte.com
facebook: BabyCharlotteCanada
instagram: babycharlottemama/

Our Facebook and Twitter pages are not manned 24/7 - however, we usually respond within 24 hours.

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