General Terms & Conditions

All orders are invoiced in Canadian Dollars.

The address used to calculate shipping rates and the return address on your labels is:

Baby Charlotte
692 Belmont Ave. W.
Kitchener ON N2M 1N6
Canada
519-570-0648

 

Shipping and Handling

Tiered shipping is restricted to non-remote Canadian and U.S. addresses only and do not apply to oversized items. If you are outside our shipping areas, please contact us directly. Our toll free phone number (Canada and continental US) is 844-570-0648. Taxes, Duty and Customs charges are the customer's responsibility. Please be aware that we cannot be responsible for packages that arrive late due to Customs as this is outside of our control.

 

Baby Charlotte is not responsible for lost or stolen packages sent without signature.

 

Be sure, that you are able to accept your order. Baby Charlotte is not responsible for undeliverable packages. If a package is returned as undeliverable, you are responsible for the subsequent delivery cost, and your order will be subject to a 15% restocking fee. Baby Charlotte is not responsible for return shipping costs incurred due to addresses that have been incorrectly entered by the customer upon checkout.

 

PO Boxes and RR Numbers are not considered to be deliverable address by UPS. Such orders must be shipped by Canada Post.

 

Tiered shipping prices do not apply to oversized items, and are not available to remote locations. We will be happy to give you a shipping quote when you call in your order.

 

Returns and Exchanges

Should a product be defective, or be recalled, Baby Charlotte will replace that product, and cover the replacement product's shipping costs. Baby Charlotte is not responsible for shipping costs related to returns due to sizing issues, or change of heart regarding said purchase. Any merchandise purchased online may be returned at the customer's expense for store credit or refund, with the following exceptions:

 

Clearance Items

All sale items marked clearance are final sale - no exceptions.

 

Personal Care Products

Personal care products, such as swimwear, underwear, training pants, diapers, liners, diaper covers, feminine hygiene pads, breast pumps, nipple shields, nursing bras and breast pads (either reusable or disposable), may not be returned under any circumstances.

 

Bath and Body Products

Any consumable body, bath or beauty product may not be returned unless recalled.

 

Food and Health Products

No consumable food, drinks, candy, vitamins or health products may be returned unless recalled.

 

Special Orders

Special orders are not eligible for return.

 

Sale and Clearance Items

Discounts apply to remaining selected stock only. While supplies last. Sorry, no rainchecks, special orders or backdating on BOGO, discount or clearance pricing.

 

All sales on BOGO and clearance items are final.

 

Any storewide discounts do not apply to BOGO or clearance items and are not in conjunction with any other sales, coupons, discounts or other promotions.

 

Holiday Returns:

 

We cannot accept returns between Black Friday and Cyber Monday.

We cannot accept returns between Boxing Day and New Year's Eve.