Hours / Customer Support

We are OPEN for curbside pickups and deliveries!

Due to the current lockdown, our store is closed to in-store shoppers

For pickups, please call us from your car when you arrive. You may pay ahead online, or we can bring your our wireless payment terminal out to you.


If you are picking up an order on foot, please knock or ring our doorbell at the back double doors.


Pickup Hours:

Tuesdays: 11:30 am to 5:00 pm

Wednesday through Saturday: 11:00 am to 5:00 pm

Local delivery is nightly, and is usually within 1 business day. All deliveries must be prepaid.

Please note, we are closed Sundays and Mondays


Delivery orders will now leave our store daily, Tuesday through Friday. Delivery delays are to be expected, due to the overwhelming shipping loads UPS and Canada Post are experiencing.


We are currently offering free ONTARIO ONLY shipping and delivery on all orders over $20



Minimum $20 order (before tax). Available starting 12:01 am, Thursday Jan 14, 2021. STAY SAFE & STAY HOME!


Please note that our current free shipping/delivery over $20 option in Ontario will be fulfilled at our discretion. This means, that if you are local, our team will deliver your order. If we are unable to deliver it personally, or you are outside of our delivery area, we will use Canada Post and UPS to get your orders to you.


Our friendly sales staff are happy to hear from you via phone, email or Facebook/Instagram.

692 Belmont Ave. W. Kitchener, ON, N0B 1N0

local phone: 519-570-0648

toll-free: 844-570-0648


email: [email protected]

facebook: BabyCharlotteCanada

instagram: babycharlottemama/

Our Facebook and Twitter pages are not manned 24/7 - however, we usually respond within 24 hours.


Holiday Hours:

Baby Charlotte will be closed early at 3pm on Christmas Eve and will remain closed until until Tuesday December 28, 2021, when we will reopen for our Boxing Sale.


Baby Charlotte will be closed early at 3pm on New Year's Eve and will remain closed until until Tuesday January 4, 2022, when we will resume regular hours.